We’re Different From the Ground Up
At Serpico, we don’t just mow lawns. Our customers need full-service landscaping from a company they can trust. With more than 150 employees and over 300 properties managed, Serpico takes pride in making sure our valued clients receive top-quality commercial landscaping and irrigation management services every time. We never stop innovating, partnering and communicating with our customers, because those partnerships are what our business is all about.
How Serpico Became a Commercial Landscaping Service Leader in the Bay Area
In the late 1980s, an HOA president began to grow frustrated with the lack of quality service and horticultural professionalism available from the Northern California green industry. She understood that landscaping shouldn’t be taken for granted; it was essential in building a dream community and improving overall home values.
Motivated by those concerns, Serpico was founded to transform and reinvent the commercial landscaping industry in the Bay Area. Serpico Landscaping became a pioneer in bringing cutting-edge innovations, informative reporting and excellent customer service to commercial property owners and HOA community managers in the Northern California green industry. Simply put, we’ve become a landscaping leader in the Bay Area because we put our customers first, every time.
Our Dedication to Your Needs
For us, our work was never just about mowing lawns; we wanted to create an organization that was centered on the customer experience at its core. Our team takes the time to assess a client’s desires, budget and concerns. We capture a wealth of customer data about each client’s individual preferences and the unique physical details of their properties to help us develop an intuitive landscape management program and build a consistent long-term service relationship. The end benefit of this approach for property managers is that it allows Serpico to create a unique profile and quality assurance protocol based on the specific needs of each community.
A Key Difference — The Serpico Standards
Rooted in Quality Service.
Making quality a reality day after day takes more than just good intentions. That’s why we developed the Serpico Standards. From implementing a proprietary mobile-based work-order system to ensuring consistent high-touch communications, the Serpico Standards drive an internal set of key performance indicators we use to consistently deliver the level of service that our customers have grown to love. These standards also reflect our core values as a company and how we put clients first, always.
Gone are the days of “mow, blow and go” commercial landscaping service. The Serpico model was designed from the ground up to meet the unique needs of HOA community managers and commercial property owners. We employ a rigorous hiring and training program, with emphasis on superior customer service, technology, communications and horticultural science.
Accountability Fuels Our Growth
Unlike other commercial landscaping companies, Serpico doesn’t shy away from accountability. In fact, we’ve made it our mission to disrupt the market and challenge the status quo. Property managers are thrilled they can rely on monthly follow-up reports detailing all of the work performed. For many of our clients, their landscaping is improved — often exceeding expectations — after just a handful of visits. We continuously strive for the transparency and accountability necessary to ensure your peace of mind. You can rest easy knowing that Serpico is maximizing your landscaping budget without sacrificing quality.
Serpico Takes the Lead With Cutting-Edge Landscaping Service Technology
With such close proximity to Silicon Valley during the digital tech boom, Serpico has been in the forefront of implementing innovative methods to proactively serve our customers. In 2010, we became the first large commercial landscaping firm in our region to embrace wireless mobile and tablet technology as part of our service operations. Instead of clipboards, employees were issued smartphones, tablets and mobile hotspots that enabled them to call, text or email service responses in real time or send digital photos of what they saw on the grounds as they made their rounds. Earlier, at the start of the 2000s, we were one of the first in our region to help clients incorporate cutting-edge weather-based irrigation controllers into their sites and take advantage of the data-computing power of the cloud when it comes to calculating localized weather patterns and extrapolating smart irrigation schedules from that data, which then is automatically updated into the irrigation controller hardware for real-time irrigating efficiency.
We’ve also streamlined the process for troubleshooting irrigation issues with real-time irrigation tech reporting and photo-capture capabilities. At the time, this exclusive service platform was on the cutting edge of service technology. Today, with the rollout of our proprietary Dynamics CRM and ERP platform, Serpico continues to set the standard for service technology in the commercial landscaping industry by employing the same Microsoft Azure cloud platform that powers innovative companies such as Tesla, HP, Chevron and Adobe.
We’re in Tune With California’s Changing Climate
Northern California is Serpico’s home turf, and water issues are always at the forefront of our mind. The company prides itself in forward-thinking policies, participation in state and local professional programs, and our embrace of state-of-the-art irrigation management technologies. To ensure clients and partners have a voice with the entities that govern water in their area, members of our senior management serve on regional water advisory boards with the major municipal water companies. We want our customers to be heard loud and clear on water issues that impact their communities.
Serpico’s WaterWise Irrigation was developed to be the first full-scale forward-thinking offering of its kind in Northern California. This service is included for all of our accounts and is the industry-leading monthly irrigation inspection program in the Bay Area. Combined with our deep use of cloud technology, our program delivers faster and more efficient leak identification and repairs and reduces water waste costs for Serpico clients.
Our Focus Is Your Community
We’ll treat your community as if it were ours and will strive to make it as attractive and WaterWise as possible, all while saving you time, money and hassle. Contact us today to schedule a free site visit and discover what the Serpico Difference can do for your property.